AI automation for retail and e-commerce
In retail, customer questions, product data and mandatory product information eat up time, more so as the range grows. We build AI agents that advise customers, answer emails and keep product data in order. Prices and range are your call.
Book the automation checkWhere the time goes today
Most emails ask about delivery status, returns or sizing.
Supplier product data arrives in every format and is copied into the shop by hand.
Mandatory information per item adds to that and has to stay current.
How an agent runs in your business
The exact steps depend on your process and your systems.
Read
The agent works out what the customer wants and finds the order.
Look up
It queries the shop, the inventory system and the carrier.
Reply
It answers with the tracking status or a return label.
Hand over
Complaints, goodwill requests and anything outside the rules go to your team.
Office X: your digital office
Give it a try.
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A selection of our projects
We build every solution individually for each business. This is only a selection, and your process does not need to be on it.
Logistics/Trade
Fully Automated Supply Chain
Fully automated supply chain — 96% forecast accuracy and 30% lower storage costs.
View project →
What an agent can take on for you
Use case: how this could work for you. Not a client project.
Sales adviser in your shop
The agent knows your range and stock and advises by chat or voice, asking what the product is for, the way a good shop assistant would.
Use case: how this could work for you. Not a client project.
Product data from supplier lists
Suppliers send item data as spreadsheets, PDFs or catalogues. The agent moves it into the shop, fills missing attributes from the documents and writes product copy in your shop's voice. Your team approves new items.
Cutting red tape in retail
Since December 2024, the EU General Product Safety Regulation (GPSR) requires every online listing to show manufacturer details, product identification and safety information. The agent checks each listing and fills gaps from supplier data. For the German packaging register LUCID, it prepares planned and actual quantities from your inventory system.
Your systems stay
The agent works with the software you already use, for example:
- Shop system
- Inventory management
- Carrier
- Helpdesk
Where people decide
Your team decides on goodwill, refunds outside the rules and prices.
How we work
Three steps: selection, proposal, pilot. In the free automation check we work out which process is the right place to start and which system access we need. Our proposal comes with a cost-benefit analysis at a fixed price. We build an agent in one to two days and test it with real cases the same week. The result belongs to you.
Data protection
We work GDPR-compliant on European infrastructure, with a data processing agreement as standard. If you prefer, the models run locally on your own hardware, so the data never leaves your premises.
Impact
Depending on the process, we cut process costs by 20 to 80 percent on average. That is our own figure at Sophera, not a study. Above all, your people get time back for the work they were hired to do.
Frequently asked questions
Will the agent sound like us?
It writes in your tone, based on your previous replies.
Can the agent handle returns as well?
Within your rules, yes: it checks the return window, creates the label and tells the warehouse. Anything beyond that goes to your team.
How quickly is the first agent running?
We build an agent in one to two days. Testing with real cases happens the same week, and the pilot usually starts within the first week. Before that, we agree on the system access we need.
What does an automation cost?
We only work at a fixed price. You get the price in our proposal, once the open questions are settled in the free automation check. After that, the only running cost is the usage of the AI models, billed directly to you. No subscription, no operating fee.
Who looks after the automation once it is live?
Every automation comes with a maintenance agent included in the fixed price. It monitors operation, checks every interface for changes and tests changes against past cases. Anything it cannot fix itself becomes a ticket for your IT team.
Which of your processes is the right place to start?
We work it out together in the free automation check, along with the system access we would need.
Book the automation check