AI automation for medical practices and medical centres
A practice runs on phone calls, requests and forms. We build AI agents that answer calls, sort requests and pre-fill forms, so the team has more time for patients. The agent makes no medical assessments. If you prefer, the models run locally in the practice.
Book the automation checkWhere the time goes today
The phone keeps ringing while patients queue at reception, and many calls are about appointments, repeat prescriptions and referrals.
Requests from the pension insurer, health insurers and the disability office arrive as forms on the doctor's desk.
Check-ups and follow-ups slip when nobody has time to contact patients.
How an agent runs in your business
The exact steps depend on your process and your systems.
Answer
The agent picks up with the practice name, even when every line is busy.
Capture
Appointment, prescription, referral or call-back. It asks until it has what it needs.
Record
It books appointments in the practice calendar and logs prescription and referral requests as tasks in the practice management system.
Hand over
On keywords the practice defines, and whenever the caller asks, it puts the call straight through to the team.
Office X: your digital office
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What an agent can take on for you
Use case: how this could work for you. Not a client project.
Phone assistant
The agent answers calls, understands the request, books appointments straight into the practice calendar and takes prescription requests. On defined keywords it puts the caller through to the team at once.
Use case: how this could work for you. Not a client project.
Recall for check-ups
The agent finds patients who are due for a screening or follow-up, writes to them personally and books the appointment when they reply.
Invoicing, digital end to end
Writing invoices
Private and self-pay invoices are drafted from the treatment record for the practice to check.
Approving incoming invoices
Invoices for practice supplies and lab work go into approval, with the discount deadline tracked. The short film in the approval workflow case study shows how this looks.
Case study with short film →
Cutting red tape in the practice
The pension insurer, health insurers and the disability office all request medical reports, each on its own form. The agent pre-fills the form from the patient record with diagnoses, findings and course of treatment. The doctor checks, adds and signs.
Your systems stay
The agent works with the software you already use, for example:
- Practice management system
- Phone system
- Online booking
Where people decide
The agent does not assess symptoms or give medical advice. When it transfers a call is a fixed rule set by the practice. Doctors sign prescriptions, referrals and reports.
How we work
Three steps: selection, proposal, pilot. In the free automation check we work out which process is the right place to start and which system access we need. Our proposal comes with a cost-benefit analysis at a fixed price. We build an agent in one to two days and test it with real cases the same week. The result belongs to you.
Data protection
We work GDPR-compliant on European infrastructure, with a data processing agreement as standard. If you prefer, the models run locally on your own hardware, so the data never leaves your premises.
Impact
Depending on the process, we cut process costs by 20 to 80 percent on average. That is our own figure at Sophera, not a study. Above all, your people get time back for the work they were hired to do.
Frequently asked questions
Is a phone agent a medical device?
Not as long as it does not assess symptoms. Ours takes requests and transfers calls according to rules the practice sets. It never decides on urgency by itself.
Does patient data stay in the practice?
If you prefer, the models run locally. Otherwise we work GDPR-compliant on European infrastructure, with a data processing agreement.
How quickly is the first agent running?
We build an agent in one to two days. Testing with real cases happens the same week, and the pilot usually starts within the first week. Before that, we agree on the system access we need.
What does an automation cost?
We only work at a fixed price. You get the price in our proposal, once the open questions are settled in the free automation check. After that, the only running cost is the usage of the AI models, billed directly to you. No subscription, no operating fee.
Who looks after the automation once it is live?
Every automation comes with a maintenance agent included in the fixed price. It monitors operation, checks every interface for changes and tests changes against past cases. Anything it cannot fix itself becomes a ticket for your IT team.
Which of your processes is the right place to start?
We work it out together in the free automation check, along with the system access we would need.
Book the automation check