Support & Maintenance
Proactive support and monitoring for AI systems with dedicated SLA agreements.
AI systems are only as good as their uptime. Our support ensures your workflows run reliably — with proactive monitoring that catches problems before they occur and clear SLA agreements for guaranteed response times.
An AI workflow that goes down costs you not just productivity but also trust. That's why we offer three support tiers matching your needs: from monthly health checks for non-critical systems to 24/7 monitoring with 1-hour response time for business-critical automations. Proactive monitoring detects anomalies before they become outages. Regular health checks keep your systems current. And when something does go wrong, we're there within the guaranteed SLA time — with structured incident management and root cause analysis.
What We Offer
Scope of services in detail
Flexible SLA Packages
Basic: business hours, 8h response, monthly health checks. Professional: extended hours, 4h response, weekly monitoring. Enterprise: 24/7, 1h response, continuous monitoring with dedicated resources.
Proactive Monitoring & Alerting
Automated monitoring of all workflows, system resources, and interfaces with configurable thresholds. On anomalies, we're alerted — and act before you notice anything.
Regular Health Checks
Monthly or quarterly system reviews: performance analysis, security updates, capacity planning, and optimization recommendations. Documented in a transparent report.
Incident Response & Root Cause Analysis
Structured incident management with prioritized escalation paths. After every significant incident: documented root cause analysis and preventive measures.
Security & Patch Management
Regular vulnerability scanning and timely patch installation. Critical updates within 48 hours, standard updates in the next maintenance window.
Performance Optimization
Continuous analysis of workflow performance. Bottlenecks are identified and resolved before they affect throughput.
Capacity Planning & Scaling
Forward-looking resource planning based on growth trends. For seasonal spikes, we scale proactively — without outage risk.
Monthly Service Reports
Transparent reports with uptime statistics, incident summaries, completed actions, and recommendations — so you always see the value of our support.
Why Clients Trust Us
Use Cases
Proven across industries
Logistics Company: Securing Business-Critical Workflows
15 AI workflows for order processing and route planning. Enterprise support with 24/7 monitoring ensures 99.9% uptime. Guaranteed 1-hour response time for critical incidents.
E-Commerce: Managing Seasonal Load Spikes
5x volume during Black Friday and holiday season. Proactive resource scaling, dedicated on-call team, and real-time monitoring during critical periods.
Healthcare: Compliance & Security Updates
Strict data protection requirements demand regular audits. Quarterly health checks with security audits, patch management, and compliance documentation.
Service Provider: Managed Activepieces Service
A company without its own IT team hands over complete operation of their Activepieces instance to us. Hosting, updates, monitoring, and first-level support from a single source.
Financial Services: Audit-Ready Documentation
All changes, incidents, and maintenance actions are documented without gaps. At the next regulatory audit, all evidence is immediately available.
Our Approach
Transparent, predictable, and results-driven
Onboarding & System Documentation
Documentation of all systems to be supported, setup of monitoring infrastructure, definition of SLAs and escalation paths, and access provisioning.
Monitoring Activation
Configuration of monitoring thresholds and notification rules for all workflows and systems. Test run of the alerting chain.
Ongoing Maintenance & Optimization
Regular health checks, security updates, performance optimization, and proactive capacity planning according to defined maintenance calendar.
Incident Response
On incidents: immediate response within SLA time, structured diagnosis, resolution, and documented root cause analysis.
Reporting & Transparency
Monthly service reports with uptime statistics, incident summaries, completed actions, and concrete recommendations for improvements.
Related Services
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